📜 Terms & Conditions

Effective Date: 15 July 2024

Last Updated: 15 July 2024

Welcome to Gatekeeper AI. By using our platform, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By sending a message to our WhatsApp number or using our platform, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

2. Description of Service

Gatekeeper AI is a complaint management platform that:

• Receives citizen complaints via WhatsApp.
• Uses Artificial Intelligence to classify, route, and track complaints.
• Forwards complaints to the relevant local authority or MP.
• Provides real-time dashboards for monitoring and oversight.

3. User Obligations

As a user of Gatekeeper AI, you agree to:

• Provide Accurate Information: You are responsible for providing accurate information when submitting a complaint.
• Use the Platform Responsibly: You will not use the platform for illegal or malicious purposes.
• Respect Privacy: You will not misuse the personal information of other users.
• Follow Instructions: You will follow the instructions provided by Gatekeeper AI.

4. Complaints Handling

We strive to process all complaints as quickly as possible. However, we do not guarantee:

• A specific resolution time.
• That every complaint will be resolved in the citizen's favor.
• That the relevant authority will respond within a specific timeframe.

5. Data Processing & Privacy

By using Gatekeeper AI, you consent to the collection and processing of your personal data as described in our Privacy Policy. We comply with the Zimbabwe Data Protection Act [Chapter 11:12] in all data processing activities.

6. WhatsApp Business API Compliance

We operate in compliance with the Meta (WhatsApp) Business Platform Terms of Service. This includes:

• Opt-In Consent: Users who message our number consent to receiving replies.
• Message Templates: All auto-replies use approved templates.
• No Spam: We only send messages related to complaints.

7. Intellectual Property

• The Gatekeeper AI name, logo, and all associated intellectual property are owned by Gatekeeper AI.
• You may not use our intellectual property without our prior written consent.

8. Limitation of Liability

• No Guarantee: We do not guarantee that the platform will be error-free or uninterrupted.
• No Liability for Third-Party Actions: We are not responsible for the actions or inactions of local authorities or MPs.
• No Liability for Damages: To the fullest extent permitted by law, we are not liable for any damages arising from the use of the platform.

9. Indemnification

You agree to indemnify and hold Gatekeeper AI harmless from any claims, damages, or losses arising from your use of the platform.

10. Termination

• By You: You may stop using the platform at any time by replying "STOP" or uninstalling the service.
• By Us: We may suspend or terminate your access if you violate these Terms & Conditions.

11. Disclaimer of Warranties

• "As Is" Service: The platform is provided "as is" without any warranties, express or implied.
• No Warranty of Uninterrupted Service: We do not guarantee that the platform will be available at all times.

12. Governing Law

These Terms & Conditions are governed by the laws of Zimbabwe. Any disputes will be resolved in the courts of Zimbabwe.

13. Changes to These Terms

• We may update these Terms & Conditions from time to time.
• We will notify users of significant changes via WhatsApp or email.
• Continued use of the platform constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: legal@gatekeeperai.co.zw
• WhatsApp: +263 78 123 4567
• Address: [Your Business Address]